Potential guests usually have lots of questions, and want to feel comfortable with you before making a reservation. Therefore, the quicker you reply to inquiries, the more likely you are to get the booking. Conduct business in a professional manner and always make the guest feel important.

We suggest you write a few sample responses in a word processing program. Then you can just cut and paste information into e-mail documents to save time. It is a good idea to include well-written follow-up details with your response to all email inquires. At this stage extra bits of information will influence a renters decision to select your property. Be sure to listen to what they are looking for. Do they play golf, have kids or just want a restful vacation. If you listen carefully, you can offer pertinent information about your villa that will make it stand out from the others. Use our lifestyle sorting tools to notice what their needs might be and offer information surrounding those needs. For example, a Young Family guest may need to rent baby furniture, a 50+ Active Lifestyle guest may want to know about golf discounts. Going the extra mile will create a relationship that will encourage guests to become repeat customers.

Remember what motivated you to purchase the property? Showcasing those items is what will motivate renters to stay in your property. By showing genuine interest in the renter, and enthusiasm for your property, you will experience a higher occupancy rate. Be patient and courteous. If the answer to a question is already given on your listing, understand that sometimes people feel more comfortable hearing facts them from the owner. Remember, each successful transaction brings you closer to the property paying for itself. Your success depends largely on your willingness to take a little time to portray your property in its best light and follow up enthusiastically with inquiries. Always represent your property accurately.